Insights
AI signals — fleet and production patterns surfaced automatically.
Recurring issue: raw water pump failure
14 boats reported the same raw water pump failure in the past 6 months — all Volvo D4 engines, builds 2019–2021. This is above the expected failure rate. Consider proactive replacement during the next service window.
After-sales discussed too late in 6 dossiers
AIThese dossiers are past hull ready but after-sales options have not been discussed. Boats where this happened during the hull phase show 3x higher uptake than at delivery.
Winterisation season approaching
AIBased on last year's pattern, 40–60 boats will request winterisation in the next 6 weeks. You currently have capacity for 35. Last year 18 owners were turned away. Early outreach now allows better planning.
31 boats overdue for annual service
These owners have not booked a service in over 14 months. A short reminder typically recovers 60–70% within 2 weeks. Some may have moved to a competitor yard — flagging those separately.
How insights are generated
Pattern detection
Compares service reports across boat type, engine type and build year. Flags anomalies above the expected failure rate.
Conversion analysis
Tracks which dossier phase each commercial decision was made in. Correlates timing with after-sales uptake.
Seasonal forecasting
Uses 3 years of booking history to predict demand peaks 4–8 weeks ahead. Flags capacity shortfalls early.
Engagement scoring
Calculates months since last service per boat. Segments owners by risk of churn.